Unlocking the power of your associates puts you in a position to deliver exceptional experiences that continually adapt to evolving customer expectations and improve operational performance.
Top-performing retailers know that long term success starts with attracting and keeping team members, and by creating an environment that engages and supports your associates as they work. The best also consistently achieve their business goals, striking the right balance between meeting customer demand and optimising costs—even when the unexpected arises.
Create Moments That Matter, Everywhere Work Happens
Modern Workforce Management for Retail Employers
BLog
5 Ways to Engage Retail Employees and Boost Store Performance
7 Tips and Strategies for Effective Employee Communication in Retail
BLOG
2/3 say omnichannel growth, digital shopping most significant, challenging trends (McKinsey)
Companies with highly engaged employees outperform their competitors by 147% (Gallup)
94% of retailers reported difficulty filling vacant roles (Korn Ferry)
Improve your team’s ability to sense and respond to change.
• Predict labour demand with machine learning algorithms to identify and fill coverage
gaps
• Fill shifts with qualified associates for managing unplanned absences or higher-than-
expected customer demand
• Deliver real-time associate training for brand and marketing campaign compliance
Be Ready for Change
Research
Gartner Market Guide Praises Modern WFM Suites
Info-Tech Releases 2022 Buyer Experience Report for WorkForce Software
research
BLOG
A Great Employee Experience Unlocks Employee Engagement in Times of Change
Provide clear and consistent communications that engage associates and result in continually improving employee and customer experiences.
• Enable associates to do their best work with easy access to guidelines, micro trainings,
tear sheets and brand messaging
• Give associates control over work/life balance with early, easy access to schedules
• Quickly act on employee sentiment and job feedback by gathering data with pulse
surveys
Win and Keep Top Talent
Improving Employee Experience for the Modern Workforce
Guide
Eliminate costly mistakes, while equipping your workforce to get more done with less. As the customer experience is improved, profitability grows.
• Minimise errors and eliminate manual tasks with automated scheduling, labour
forecasting and time, attendance, absence and leave management
• Grow revenue by aligning labour demand with business KPIs and eliminating costly
compliance mistakes
• Improve task management for brand and visual merchandising accuracy by giving
associates access to resources and collaboration tools
Improve Profitability
research
Nucleus Research: Users Prefer Standalone WFM Solutions to Bundled HCM Platforms
Our customers’ success is our top priority and this report from Software Reviews has special meaning to us because the users of our software gave their candid feedback, earning WorkForce Software the #1 top position above all other WFM solutions.
Mike Morini
CEO of WorkForce Software
Our Valued Customers
Read how WorkForce Experience helps luxury footwear retailer Kurt Geiger engage with employees and ensure brand compliance at every location.
The Right Fit: How WorkForce Experience Helps Kurt Geiger Put Their Best Foot Forward
Discover how jewelry retailer Pandora has streamlined communication and engaged their employees around the world using WorkForce Experience.
Making Every Store Shine with WorkForce Experience
Learn about how Indigo uses WorkForce Experience to communicate, share information, assign tasks, provide feedback, and engage with visual merchandising teams on a real-time basis.
How Canada’s Largest Bookstore Chain Is Expanding Their Reach Without Increasing Headcount
Retail Organisations Realise Significant Benefits with WorkForce Software
There are a range of benefits and savings you can realise with WorkForce Software solutions. These estimates are based on the aggregated results of value studies with our retail customers across a range of deployments and organisational maturities.
Customer Sample Benefit Ranges
Time & Attendance
€1.8M – €3.1M
Scheduling & Forecasting
€1.8M – €2.8M
Task Management
€422K – €760K
Absence & Leave Management
€44K – €59K
Employee Experience
€1.7M – €3.0M
Total Benefits
Up to €9.6M
5K Employees
50K Employees
100K Employees
Time & Attendance
€17.7M – €30.6M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to €95.7M
Scheduling & Forecasting
€17.8M – €27.5M
Task Management
€4.2M – €7.6M
Absence & Leave Management
€443K – €586K
Employee Experience
€17.0M – €30.0M
Total Benefits
Time & Attendance
€35.4M – €61.3M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to €191.5M
Scheduling & Forecasting
€35.6M – €55.0M
Task Management
€8.4M – €15.2M
Absence & Leave Management
€887K – €1.2M
Employee Experience
€34.0M – €60.0M
Total Benefits
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Your employees are your most important asset. Workforce management solutions can significantly improve employee engagement in the face of accelerating change and growing compliance requirements.
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. Enterprise-grade and future-ready, the WorkForce Suite will adapt to your organisation’s needs — no matter how unique your pay rules, labour regulations and scheduling needs are — while delivering a breakthrough employee experience at the time and place work happens.
Experience the WorkForce Suite
The WorkForce Suite
Modern Workforce Management for Retail Employers
WorkForce Performance
Equip Your Team to Do Their Best Work In the Moment
WorkForce Experience
Connect Your Whole Organization: Every Employee, Every Day, and Everywhere Work Happens
WorkForce Intelligence
AI and Insights That Remove the Noise and Accelerate Intelligent Responses
Time and Attendance
Scheduling
Task Management
See how WorkForce Scheduling has allowed Rite Aid to cut overtime costs, give employees better work/life balance, and provide better customer service.
WorkForce Scheduling Helps Rite Aid Schedule Staff More Effectively
Discover how WorkForce Experience helps Converse gain real-time visibility into stores around the world, connect with global partners, and streamline collaboration.
Going the Distance: Converse Fosters a Positive Brand Experience Using Workforce Experience
Key Workforce Findings for Modern Retailers From the Experts at RSR Research
Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative retailers optimise
their workforce, protect against compliance risks and increase employee engagement to unlock new potential for resiliency and improved performance.
These Retail Customers Use WorkForce Software to Transform the Way People Work
Canada’s Largest Bookstore Chain Expands Their Reach Without Increasing Headcount
“Getting store teams to really understand the importance of visual merchandising has been a journey, and WorkForce Experience has helped us build this community of people who are passionate about merchandising.”
— Fiorina Giovinazzo, Director of Field Visual
— Alice Millichamp, Retail Operations Manager
“We needed a standalone app that we could easily upload content to. Something where people could interact with the content and not feel like they were doing a task for work but using one of the social media apps that they enjoy logging into every day.”
Kurt Geiger Opens Line of Communication
with Store Teams for On-Brand Visual
Merchandising
— Louisa Woodward, Senior Productivity Manager
“WorkForce Forecasting and Scheduling has minimised payroll errors, improved productivity and reduced labour costs—all while helping colleagues achieve a better work/life balance by giving them greater visibility into future rosters and tools to indicate availability or request time off.”
Ladbrokes Coral Group Cuts Labour Costs by Millions with WorkForce Software Forecasting & Scheduling
— Thiago Rigo, Retail Director – Online & Stores for
Global Partner Markets
“We went from having virtually no communication between teams to having one core, unified communication channel that connected our DTC visual merchandising, marketing, and operations groups.”
Converse Fosters a Positive Brand
Experience with Retail Partners Globally
Using Workforce Experience
— Dave Markley, Vice President of Financial and
Labor Analysis
“Rite Aid selected WorkForce Software based on their expertise on scheduling employees across multiple locations, user friendliness and their rapid implementation strategies.”
Rite Aid Adopts WorkForce Software to
More Effectively Schedule Staff and Reduce Overtime Costs
Learn More
Learn More
Learn More
Learn More
Learn More
Review the Retail Value Accelerator for More Details About These WorkForce Software Business Case Value Drivers
Download
Request Your Personalised Value Assessment
Build Your Retail Workforce Management Business Case
We understand that your organisation is unique. No two retailers share the same workforce management process maturity or level of automation.
WorkForce Software’s Customer Value experts are dedicated to partnering with you to make a compelling case for change that appeals to the stakeholders of your organization.
Workforce Management Solutions Designed to Optimise the Performance of Your Workforce
Employee Experience
Time and Attendance
Scheduling
Task Management
Download
The WorkForce Suite
Modern Workforce Management for Retail Employers
GBP (£)
EUROS (€)
Time & Attendance
£1.5M – £2.6M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £8.0M
Scheduling & Forecasting
£1.5M – £2.3M
Task Management
£352K – £634K
Absence & Leave Management
£37K – £49K
Employee Experience
£1.4M – £2.5M
Total Benefits
Time & Attendance
£14.8M – £25.6M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £79.9M
Scheduling & Forecasting
£14.9M – £23.0M
Task Management
£3.5M – £6.3M
Absence & Leave Management
£370K – £489K
Employee Experience
£14.2M – £25.0M
Total Benefits
Time & Attendance
£29.6M – £51.2M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £159.8M
Scheduling & Forecasting
£29.7M – £45.9M
Task Management
£7.0M – £12.7M
Absence & Leave Management
£740K – £978K
Employee Experience
£28.3M – £50.0M
Total Benefits
GBP (£)
EUROS (€)
Time & Attendance
£1.5M – £2.6M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £8.0M
Scheduling & Forecasting
£1.5M – £2.3M
Task Management
£352K – £634K
Absence & Leave Management
£37K – £49K
Employee Experience
£1.4M – £2.5M
Total Benefits
Time & Attendance
£14.8M – £25.6M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £79.9M
Scheduling & Forecasting
£14.9M – £23.0M
Task Management
£3.5M – £6.3M
Absence & Leave Management
£370K – £489K
Employee Experience
£14.2M – £25.0M
Total Benefits
Time & Attendance
£29.6M – £51.2M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to £159.8M
Scheduling & Forecasting
£29.7M – £45.9M
Task Management
£7.0M – £12.7M
Absence & Leave Management
£740K – £978K
Employee Experience
£28.3M – £50.0M
Total Benefits
Learn More
— Alexandra Lambros, Manager of Visual
Merchandising at Fabletics
“Instead of filtering through email threads with stores and trying to click through attachments... all of our stores’ information and photos are now in one place. It’s a much easier way to keep track of everything and has made our merchandising process so much easier.”
Fabletics Brings an Online Brand to Life In-Store with WorkForce Experience
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Watch the Webinar
Investing in your associates can reduce turnover rates, increase customer satisfaction, and help mitigate industry factors like supply chain issues.
The Modern-Day Retail Associate: Passionate, Informed, Engaged
On-demand webinar
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Watch the Webinar
Investing in your associates can reduce turnover rates, increase customer satisfaction, and help mitigate industry factors like supply chain issues.
The Modern-Day Retail Associate: Passionate, Informed, Engaged
On-demand webinar
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
research
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
Click to View the Full Emotional Footprint
Learn more
2022 Stevie Awards for Great Employers: WorkForce Software is proud to be honoured as a 2022 Stevie Awards for Great Employers gold winner in the HR Technology Solution Provider category.
®
®
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality and usability of our solutions.
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X
View WorkForce Software's Awards and Recognitions
We believe that true success is measured by the experience and value we deliver to our employees, partners and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognised as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
WorkForce Software Named #1 for WFM Innovation, Integrity, and Reliability
Stevie Gold Award Winner for HR Technology Solution Provider of the Year
®
WorkForce Software Leads Again in WFM Tech Value Matrix
WorkForce Software Named #1 Workforce Management Provider 5 Years Running
We believe that true success is measured by the experience and value we deliver to our employees, partners, and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognized as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
View WorkForce Software's Awards
and Recognitions
Get the full report
Top Leadership Position in the 2022 WFM Value Matrix: For the eighth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
Click to View the Full Emotional Footprint
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
Learn more
2022 Stevie Awards for Great Employers: WorkForce Software is proud to be honored as a 2022 Stevie Awards for Great Employers gold winner in the HR Technology Solution Provider category.
®
®
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IN THE NEWS
How the Retail Industry Can Combat and Overcome Staff Burnout in 2024
IN THE NEWS
How the Retail Industry Can Combat and Overcome Staff Burnout in 2024
Learn More
— Alexandra Lambros, Manager of Visual Merchandising
at Fabletics
“Instead of filtering through email threads with stores and trying to click through attachments...all of our stores’ information and photos are now in one place. It’s a much easier way to keep track of everything and has made our merchandising process so much easier.”
Fabletics Brings an Online Brand to Life
In-Store with WorkForce Experience
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
Third Annual Global Employee Exerience Study
Study
Global Employee Exerience Study
Study
Learn More
The Software Report’s Top 100 Software Companies:
WorkForce Software is honoured to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn more
of customers plan to renew
their software license
97%
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Learn More
The Software Report’s Top 100 Software Companies: WorkForce Software is honoured to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn more
of customers plan to renew
their software license
97%
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
