Elevate Employee Experience:

Checklist for Operational Leaders

No longer just the remit of HR, workforce management has become an important enabler of a successful operational strategy. This includes a focus on quality delivery of products and services, optimizing productivity, and identifying the root causes of performance issues, all while ensuring prudent cost management.

Operational leaders who have made workforce management a priority understand the need to keep a keen eye on managing schedules and reducing excessive labor costs, while fostering a work environment conducive to employee satisfaction.
 

Checklist for Operational Leaders 

Designed for those who manage their organization’s operations and front-line teams, use this handy checklist to help you prioritize and target the best ways to improve the experience of your workers.

Get it Here

Insights from the Third Annual Global Employee Experience Study reveal the importance of aligning operational strategies with workforce needs. Surveying employees and managers, the study highlights what employees value and where their employers lack most, particularly in scheduling flexibility, training access, and communication tools. As you strive to retain talent and optimize labor investments, these findings emphasize the urgent need for action. Failure to address these concerns risks exacerbating employee dissatisfaction and undermining organizational performance. 


Here are practical steps and technology functionalities to significantly enhance the areas your employees find most impactful for their experience in your organization.

Employees Want Scheduling Flexibility

Checklist

Implement tools for employees to control their schedules and swap shifts to manage personal plans and sudden conflict. 


Use analytics and forecasting to schedule employees with the right skills at the right time, improving scheduling accuracy, and satisfaction. 


Refine scheduling practices and labor standards as operations mature and new processes and technology are adopted. 

Functional Capabilities

• Employee Self-Service Scheduling 

• Predictive Scheduling Analytics 

• Dynamic Optimization of Workforce Scheduling

Scheduling control is one of the most important aspects of employee experience. When employees have control of their schedules, they’re less likely to experience burnout and unplanned absences—and more likely to be invested in their work and their employer.

Scheduling

Communications

Job Training

Employee Feedback

Employee Recognition

80%

of large enterprises with hourly paid workers will have invested in workforce management solutions by 2025

2023 Gartner® Market Guide for

Workforce Management Applications

Connecting workers’ experiences to their digital technologies is the biggest revolution in employee experience, improving communication, satisfaction, and retention. The trust you build with employees will be positively reflected in your organization’s productivity, efficiency, and financial position. 

Access to company-approved, consumer-grade apps makes employees’ working lives easier. Whether it’s booking time off in a few clicks, accessing shift scheduling on a live dashboard, asking peers for how-to help, or alerting managers to issues with the touch of a button on their mobile device, employees not only appreciate digitalization, they expect it.

Gartner® Market Guide for 
Workforce Management 

The report recognizes WFM as a high touch tool that represents an opportunity to transform EX for hourly workers.

Get the Full Report

Third Annual Global Employee Experience Guide

This latest employee research underscores an urgent call to action and offers recommendations for large employers.

See All the Findings

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