Each public sector organization faces daily workforce complexities. Ongoing economic disruptions and shifting worker expectations have given rise to new challenges, such as competition with the private sector for talent and labor shortages, that impact the ability to deliver essential services.
Workforce management technology can help public institutions meet intricate regulatory obligations and maintain high service standards while streamlining operations, attracting talent, staying compliant, and creating a resilient workforce that adapts to evolving citizen demands.
Create Moments That Matter,
Everywhere Work Happens
Modern Workforce Management for the Public Sector
Meeting Citizen Demand with Modern Tech
Improve your team’s ability to sense and adapt to change.
• Minimize errors, prevent payroll leaks, and eliminate repetitive tasks with automated
time, attendance, absence, leave, and gross pay processing.
• Refine labor utilization with automation and optimize labor costs with proactive alerts
when actual work doesn’t align with planned work.
• Mitigate the risk of litigation, fines, and breaches—comply with union and collective
bargaining agreements, and national, regional, and local legislation.
Be Ready for Change
Provide clear and consistent communication that engages workers and keeps production running smoothly.
• Train workers in new skills, re-train employees that need further knowledge, and up-skill
workers with micro training delivered at the time work happens.
• Give employees control over work/life balance with easy access to schedules and self-
service features to view accrual balances and manage availability.
• Provide real-time visibility into gross pay and hours with automated alerts for issues
impacting an employee’s pay—before payroll is processed.
Win and Keep Top Talent
Eliminate costly mistakes while equipping your workforce for success. Adapt quickly and respond dynamically to unexpected challenges.
• Schedule the right employee per municipal and union requirements while adhering to
local, state, and federal laws.
• Communicate with staff as situations arise with group announcements and
broadcasts—can be sent for any reason as necessary.
• Serve relevant data to employees and supervisors as needed, in real time, as work,
overtime, absence, scheduling, or time issues arise.
Perform with Greater Agility
Our customers’ success is our top priority and this report from Software Reviews has special meaning to us because the users of our software gave their candid feedback, earning WorkForce Software the top position above all other WFM solutions.
Mike Morini
CEO of WorkForce Software
Read how WorkForce Experience helps luxury footwear retailer Kurt Geiger engage with employees and ensure brand compliance at every location.
The Right Fit: How WorkForce Experience Helps Kurt Geiger Put Their Best Foot Forward
Discover how jewelry retailer Pandora has streamlined communication and engaged their employees around the world using WorkForce Experience.
Making Every Store Shine with WorkForce Experience
Learn about how Indigo uses WorkForce Experience to communicate, share information, assign tasks, provide feedback, and engage with visual merchandising teams on a real-time basis.
How Canada’s Largest Bookstore Chain Is Expanding Their Reach Without Increasing Headcount
Public Sector Organizations Realize Significant Benefits with WorkForce Software
There are a range of benefits and savings our public sector customers realize with WorkForce Software solutions. These estimates are based on the aggregated results of value studies with our existing public sector customers across a range of deployments and organizational maturities.
Customer Sample Benefit Ranges
Time & Attendance
$3.2M – $5.3M
Scheduling & Forecasting
$1.6M – $3.1M
Task Management
$594K – $743K
Absence & Leave Management
$36K – $72K
Employee Experience
$2.5M – $4.3M
Total Benefits
Up to $13.4M
5K Employees
50K Employees
100K Employees
Time & Attendance
$31.8M – $52.9M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to $134.4M
Scheduling & Forecasting
$16.2M – $30.7M
Task Management
$5.9M – $7.4M
Absence & Leave Management
$361K – $723K
Employee Experience
$24.6M – $42.6M
Total Benefits
Time & Attendance
$63.7M – $105.9M
Customer Sample Benefit Ranges
5K Employees
50K Employees
100K Employees
Up to $268.9M
Scheduling & Forecasting
$32.5M – $61.5M
Task Management
$11.9M – $14.9M
Absence & Leave Management
$723K – $1.4M
Employee Experience
$49.3M – $85.2M
Total Benefits
Your employees are your most important asset. Workforce management solutions can significantly improve employee engagement in the face of accelerating change and growing compliance requirements.
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. Enterprise-grade and future-ready, the WorkForce Suite will adapt to your organization’s needs—no matter how unique your pay rules, labor regulations, and scheduling needs—while delivering a breakthrough employee experience at the time and place work happens.
Experience the WorkForce Suite
Time and Attendance
Scheduling
Task Management
See how WorkForce Scheduling has allowed Rite Aid to cut overtime costs, give employees better work/life balance, and provide better customer service.
WorkForce Scheduling Helps Rite Aid Schedule Staff More Effectively
Discover how WorkForce Experience helps Converse gain real-time visibility into stores around the world, connect with global partners, and streamline collaboration.
Going the Distance: Converse Fosters a Positive Brand Experience Using Workforce Experience
How Are You Reimagining Your Operations When Faced with These Industry Trends?
Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative public sector organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and improved performance.
These Public Sector Customers Use WorkForce Software to Transform the Way People Work
The City of Roseville Saves in Labor Processing Costs
“Getting store teams to really understand the importance of visual merchandising has been a journey, and WorkForce Experience has helped us build this community of people who are passionate about merchandising.”
— Ed Pypker, HR Director
“The WorkForce Suite has given us a way to interact with employees in a way that makes them feel connected to their payroll data.”
City of Omaha Employees Easily Connect to Payroll Information
— Victoria Sleziak,
Payroll Supervisor
“WorkForce Absence Compliance Tracker (ACT) tracks intermittent leave hours with precision and provides real-time reporting into how these absences affect an employee’s accrual balances and work schedule.”
The City of Roseville Saves in Labor Processing Costs
— Chris Reynolds, Manager,
Global Payroll Services
“With the software system fully in place across all homes, we have found that staff are better able to view their schedules, report their time, and managers have access to reports that help in their work.”
MDVA Enables Employees as Operations Expand
Review the Public Sector Value Accelerator for More Details About These WorkForce Software Business Case Value Drivers
Build Your Public Sector Workforce Management Business Case
We understand that your organization is unique. Each public sector entity, and often each department within an organization, follows a unique set of detailed requirements. WorkForce Software’s Customer Value Experts are dedicated to partnering with you to make a compelling case for change that appeals to the stakeholders of your organization.
Workforce Management Solutions Designed to Help Your Workforce Operate with Resilience
Employee Experience
The Next Generation of Workforce Management for Employees of Every Generation
The WorkForce Suite
DATASHEET
Equip Your Team to Do Their Best Work, Wherever Work Happens
WorkForce Performance
DATASHEET
Connect Your Whole Organization: Every Employee, Every Day, and Everywhere Work Happens
WorkForce Experience
DATASHEET
AI and Insights That Remove the Noise and Accelerate Intelligent Responses
WorkForce Intelligence
DATASHEET
Absence and Leave
Universal Compliance
Public entities recognize the need for better tech—60% of state and local levels CIOs plan to invest in app modernization, and 62% in cloud platforms.
(Gartner)
Demographic Shifts and Succession Planning
35% of eligible government employees are accelerating retirement plans, 53% of government entities anticipate a retirement surge in the next few years.
Labor Shortages and Reskilling Initiatives
Public sector organizations are in need of skilled workers—70% report fewer qualified applicants than their total number of open positions.
Meeting Citizen Demand with Modern Tech
Public entities recognize the need for better tech—60% of state and local levels CIOs plan to invest in app modernization, and 62% in cloud platforms.
Labor Shortages and
Reskilling Initiatives
Public sector organizations are in need of skilled workers—70% report fewer qualified applicants than their total number of open positions.
(MissionSquare)
Demographic Shifts and
Succession Planning
35% of eligible government employees are accelerating retirement plans, 53% of government entities anticipate a retirement surge in the next few years.
(MissionSquare)
Automating Complex
Regulatory Mandates
By 2026, 60% of government organizations will prioritize business process automation to navigate complex union rules, labor laws, and reduce compliance risks.
(Gartner)
Our Valued Customers
Download
Gartner Market Guide Praises Modern WFM Suites
RESEARCH
The State of Delaware Manages Complex Requirements with the WorkForce Suite
CUSTOMER STORY
Cook County Continues National Trend Mandating Paid Leave for Any Reaso
BLOG
Third Annual Global Employee Experience Study
STUDY
ISG Research Viewpoint: Modern Workforce Scheduling Requires a New Mindset
RESEARCH
Enabling Public Service Excellence with Modern Workforce Management
DATASHEET
The Essential Guide to Selecting Workforce Management Software
GUIDE
Experts Weigh In: Best Ways to Implement WorkForce Time and
Attendance
GUIDE
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Request Your Personalized Value Assessment
Our Valued Customers
Gartner Market Guide Praises Modern WFM
RESEARCH
Universal Compliance
Task Management
Absence
and Leave
Accomodations
Employee Experience
Scheduling
Time and Attendance
The State of Delaware Manages Complex Requirements with the WorkForce Suite
CUSTOMER STORY
Cook County Continues National Trend Mandating Paid Leave for Any Reason
BLOG
Third Annual Global Employee
Experience Study
STUDY
ISG Research Viewpoint: Modern Workforce Scheduling Requires a New Mindset
RESEARCH
Enabling Public Service Excellence with Modern Workforce Management
DATASHEET
“I’ve been working in payroll for 30 years and am very impressed with WorkForce Software. We have saved so much time, automated many processes—things we could never have achieved otherwise. We are more efficient and accurate across the business.”
City of Omoha Employees Easily Connect to Payroll Information
Learn More
“With WorkForce Software, we have better visibility over our large vacation banks. HR and payroll teams spend less time on admin, and employees have quicker turnaround and higher satisfaction with mobile time entry.”
MDVA Enables Employees as
Operations Expand
The WorkForce Suite
DATASHEET
The Next Generation of Workforce Management for Employees of Every Generation
WorkForce Performance
Equip Your Team to Do Their Best Work, Wherever
Work Happens
DATASHEET
WorkForce Experience
Connect Your Whole Organization: Every Employee, Every Day, and Everywhere Work Happens
DATASHEET
Download
WorkForce Intelligence
AI and Insights That Remove the Noise and Accelerate Intelligent Responses
DATASHEET
Download
Download
The Manufacturing Deskless Worker
Infographic
Seventy-six percent of manufacturing leaders listed retaining quality workers among their top issues. Let's learn who these workers are and what challenges they face.
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The Manufacturing Deskless Worker
Infographic
Fifty-seven percent of manufacturing leaders say they lack skilled workers to support plans to implement “smart manufacturing.” Let's learn who these workers are and what challenges they face.
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
Click to View the Full Emotional Footprint
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View WorkForce Software's Awards and Recognitions
We believe that true success is measured by the experience and value we deliver to our employees, partners, and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognized as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
WorkForce Software Named #1 for WFM Innovation, Integrity, and Reliability
Stevie Gold Award Winner for HR Technology Solution Provider of the Year
®
WorkForce Software Leads Again in WFM Tech Value Matrix
WorkForce Software Named #1 Workforce Management Provider 5 Years Running
We believe that true success is measured by the experience and value we deliver to our employees, partners, and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognized as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
View WorkForce Software's Awards
and Recognitions
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
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3 Ways to Help Employees Manage Work-Life Balance with Flexible and Fair Scheduling
BLOG
(MissionSquare)
(MissionSquare)
(Gartner)
Learn More
The Software Report’s Top 100 Software Companies:
WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn more
of customers plan to renew
their software license
97%
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Learn more
The Software Report’s Top 100 Software Companies: WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
Learn more
of customers plan to renew
their software license
97%
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Learn more
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Learn more
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Learn More
Improve your team’s ability to sense and adapt to change.
• Minimize errors, prevent payroll leaks, and eliminate repetitive tasks with automated
time, attendance, absence, leave, and gross pay processing.
• Refine labor utilization with automation and optimize labor costs with proactive alerts
when actual work doesn’t align with planned work.
• Mitigate the risk of litigation, fines, and breaches—comply with union and collective
bargaining agreements, and national, regional, and local legislation.
The Essential Guide to Selecting Workforce Management Software
GUIDE
Experts Weight in: Best Ways to Implement WorkForce Time and Attendance
GUIDE
3 Ways to Help Employees Manage Work-Life Balance with Flexible and Fair Scheduling
BLOG
®
Provide clear and consistent communication that engages workers and keeps production running smoothly.
• Train workers in new skills, re-train employees that need further knowledge, and up-skill
workers with micro training delivered at the time work happens.
• Give employees control over work/life balance with easy access to schedules and self-
service features to view accrual balances and manage availability.
• Provide real-time visibility into gross pay and hours with automated alerts for issues
impacting an employee’s pay—before payroll is processed.
Eliminate costly mistakes while equipping your workforce for success. Adapt quickly and respond dynamically to unexpected challenges.
• Schedule the right employee per municipal and union requirements while adhering to
local, state, and federal laws.
• Communicate with staff as situations arise with group announcements and
broadcasts—can be sent for any reason as necessary.
• Serve relevant data to employees and supervisors as needed, in real time, as work,
overtime, absence, scheduling, or time issues arise.
Learn More
Download
Automating Complex Regulatory Mandates
(Gartner)
By 2026, 60% of government organizations will prioritize business process automation to navigate complex union rules, labor laws, and reduce compliance risks.
Data Capture
Data
Capture
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
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Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
Click to View the Full Emotional Footprint
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