Unlocking the power of your associates puts you in a position to deliver exceptional experiences that continually adapt to evolving customer expectations and improve operational performance.
Top-performing retailers know that long-term success starts with attracting and keeping team members and by creating an environment that engages and supports your associates as they work. The best also consistently achieve their business goals, balancing both meeting customer demand and optimising costs—even when the unexpected arises.
The WorkForce Suite boosts productivity across your organisation—from each individual to their team, and all the way up to the entire organisation. We help create a culture of efficiency, enabling your teams to achieve more with less and do it well.
Create Moments That Matter, Everywhere Work Happens
Modern Workforce Management for Retail Employers
BLog
Equipping A Diverse Workforce to Meet Customer Expectations
Toolkit for Improving the Deskless Worker Employee Experience
BLOG
2/3 say omnichannel growth, digital shopping most significant, challenging trends (McKinsey)
Companies with highly engaged employees outperform their competitors by 147% (Gallup)
94% of retailers reported difficulty filling vacant roles (Korn Ferry)
Improve your team’s ability to sense and respond to change.
• Predict labour demand with algorithms based on business KPIs to identify and fill
coverage gaps
• Fill shifts with qualified associates for managing unplanned absences or higher-than-
expected customer demand
• Deliver real-time associate training for brand and marketing campaign compliance
Be Ready for Change
Research
Gartner Market Guide Praises Modern WFM Suites
The ROI of Modern Workforce Management
Guide
research
2023 Gartner Hype Cycle for Workforce Transformation Provides Insights for Talent Needs and Technology Investments
Provide clear and consistent communications that engage associates and continually improve employee and customer experiences.
• Enable associates to do their best work with easy access to guidelines, micro training,
tear sheets and brand messaging
• Give associates control over work/life balance with early, easy access to rosters
• Quickly act on employee sentiment and job feedback by gathering data with pulse
surveys
Win and Keep Top Talent
Improving Employee Experience for the Modern Workforce
Guide
Eliminate costly mistakes while equipping your workforce to get more done with less. As the customer experience is improved, profitability grows.
• Minimise errors and eliminate manual tasks with automated rostering, labour
forecasting and time, attendance, absence and leave management
• Grow revenue by aligning labour demand with business KPIs and eliminating costly
compliance mistakes
• Improve task management for brand and visual merchandising accuracy by giving
associates access to resources and collaboration tools
Improve Profitability
research
Nucleus Research: Users Prefer Standalone WFM Solutions to Bundled HCM Platforms
Our customers’ success is our top priority and this report from Software Reviews has special meaning to us because the users of our software gave their candid feedback, earning WorkForce Software the #1 top position above all other WFM solutions.
Mike Morini
CEO of WorkForce Software
Our Valued Customers
Read how WorkForce Experience helps luxury footwear retailer Kurt Geiger engage with employees and ensure brand compliance at every location.
The Right Fit: How WorkForce Experience Helps Kurt Geiger Put Their Best Foot Forward
Discover how jewelry retailer Pandora has streamlined communication and engaged their employees around the world using WorkForce Experience.
Making Every Store Shine with WorkForce Experience
Learn about how Indigo uses WorkForce Experience to communicate, share information, assign tasks, provide feedback, and engage with visual merchandising teams on a real-time basis.
How Canada’s Largest Bookstore Chain Is Expanding Their Reach Without Increasing Headcount
Retail Organisations Realise Significant Benefits with WorkForce Software
With the WorkForce Suite, you will experience measurable benefits and savings, including better resource allocation, optimised rostering and improved service delivery, ultimately leading to higher customer satisfaction. We base these estimates on the aggregated results of value studies with our retail customers across a range of deployments and organisational maturities.
Customer Sample Benefit Ranges (AU$)
Time & Attendance
$2.8M – $4.8M
Rostering & Forecasting
$2.8M – $4.3M
Task Management
$665K – $1.2M
Absence & Leave Management
$70K – $92K
Employee Experience
$2.7M – $4.7M
Total Benefits
Up to $15.1M
5K Employees
50K Employees
100K Employees
Time & Attendance
$27.9M – $48.3M
Customer Sample Benefit Ranges (AU$)
5K Employees
50K Employees
100K Employees
Up to $151.0M
Scheduling & Forecasting
$28.1M – $43.4M
Task Management
$6.7M – $12.0M
Absence & Leave Management
$699K – $924K
Employee Experience
$26.8M – $47.3M
Total Benefits
Time & Attendance
$55.8M – $96.6M
Customer Sample Benefit Ranges (AU$)
5K Employees
50K Employees
100K Employees
Up to $301.9M
Scheduling & Forecasting
$56.2M – $86.8M
Task Management
$13.3M – $24.0M
Absence & Leave Management
$1.4M – $1.8M
Employee Experience
$53.6M – $94.5M
Total Benefits
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Your employees are your most important asset. Workforce management solutions can significantly improve employee engagement in the face of accelerating change and growing compliance requirements.
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. Enterprise-grade and future-ready, the WorkForce Suite will adapt to your organisation’s needs—no matter how unique your pay rules, labour regulations and rostering needs are—while delivering a breakthrough employee experience at the time and place work happens.
Experience the WorkForce Suite
The WorkForce Suite
Modern Workforce Management for Retail Employers
WorkForce Performance
Equip Your Team to Do Their Best Work In the Moment
WorkForce Experience
Connect Your Whole Organisation: Every Employee, Every Day and Everywhere Work Happens
WorkForce Intelligence
AI and Insights That Remove the Noise and Accelerate Intelligent Responses
Time and Attendance
Rostering
Task Management
See how WorkForce Scheduling has allowed Rite Aid to cut overtime costs, give employees better work/life balance, and provide better customer service.
WorkForce Scheduling Helps Rite Aid Schedule Staff More Effectively
Discover how WorkForce Experience helps Converse gain real-time visibility into stores around the world, connect with global partners, and streamline collaboration.
Going the Distance: Converse Fosters a Positive Brand Experience Using Workforce Experience
Key Workforce Findings for Modern Retailers From the Experts at RSR Research
Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative retailers optimise
their workforce, protect against compliance risks and increase employee engagement to unlock new potential for resiliency and improved performance.
These Retail Customers Use WorkForce Software to Transform the Way People Work
— Alice Millichamp, Retail Operations Manager
“We needed a standalone app that we could easily upload content to. Something where people could interact with the content and not feel like they were doing a task for work but using one of the social media apps that they enjoy logging into every day.”
Kurt Geiger Opens Line of Communication
with Store Teams for On-Brand Visual
Merchandising
— Meghan Rees, Manager, Scheduling Department
“WorkForce Forecasting and Rostering has minimised payroll errors, improved productivity and reduced labour costs—all while helping colleagues achieve a better work/life balance by giving them greater visibility into future rosters and tools to indicate availability or request time off.”
Ladbrokes Coral Group Cuts Labour Costs by Millions with WorkForce Software Forecasting & Rostering
— Thiago Rigo, Retail Director – Online & Stores for
Global Partner Markets
“We went from having virtually no communication between teams to having one core, unified communication channel that connected our DTC visual merchandising, marketing, and operations groups.”
Converse Fosters a Positive Brand
Experience with Retail Partners Globally
Using Workforce Experience
Learn More
Learn More
Learn More
Review the Retail Value Accelerator for More Details About These WorkForce Software Business Case Value Drivers
Download
Request Your Personalised Value Assessment
Build Your Retail Workforce Management Business Case
WorkForce Software knows your organisation is unique, from your workforce management process maturity to your level of automation.
Consider your cost of sticking with the status quo. Using outdated or unsupported systems can accumulate operational inefficiencies, compliance risks and challenges in retaining talent, all for which your organisation and its employees pay the price.
It’s time to future-proof your business with a solution ready for what comes next. Don’t wait for change to happen—lead it. Take advantage of this moment to explore further how the WorkForce Suite can transform your workforce management and sharpen your competitive edge. WorkForce Software’s Customer Value experts are waiting to collaborate with you. Together, we will craft a compelling case for change that resonates with your organisation’s stakeholders.
Workforce Management Solutions Designed to Optimise the Performance of Your Workforce
Employee Experience
Time and Attendance
Rostering
Task Management
Download
The WorkForce Suite
Modern Workforce Management for Retail Employers
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Watch the Webinar
Investing in your associates can reduce turnover rates, increase customer satisfaction, and help mitigate industry factors like supply chain issues.
The Modern-Day Retail Associate: Passionate, Informed, Engaged
On-demand webinar
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Watch the Webinar
Investing in your associates can reduce turnover rates, increase customer satisfaction, and help mitigate industry factors like supply chain issues.
The Modern-Day Retail Associate: Passionate, Informed, Engaged
On-demand webinar
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
®
®
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
Click to View the Full Emotional Footprint
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View WorkForce Software's Awards and Recognitions
We measure true success by the experience and value we deliver to our employees, partners and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognised as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
WorkForce Software Named #1 for WFM Innovation, Integrity, and Reliability
Stevie Gold Award Winner for HR Technology Solution Provider of the Year
®
WorkForce Software Leads Again in WFM Tech Value Matrix
WorkForce Software Named #1 Workforce Management Provider 5 Years Running
We believe that true success is measured by the experience and value we deliver to our employees, partners and customers and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognised as the #1 workforce management vendor year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Why WorkForce Software
View WorkForce Software's Awards
and Recognitions
Get the full report
Emotional Footprint Report Champion: WorkForce Software was named Champion in the SoftwareReviews 2022 Workforce Management – Enterprise Emotional Footprint Awards for the fourth year in a row.
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IN THE NEWS
The ‘Ugly Truth’ Behind Rising Employee Disengagement
IN THE NEWS
The ‘Ugly Truth’ Behind Rising Employee Disengagement
Read the Report
60% of existing employees received less than 10 hours of training a year; More training consistently leads to higher profits.
Transforming Store Employees from Expenses to Assets
research
Read the Report
76% of Retail Winners say automated time and attendance is a high value tool. Mobile is the key technology enabler for store workers.
Has the Era of the Empowered Workforce Finally Arrived?
research
™
™
Learn More
— Meghan Rees, Manager, Scheduling
Department
“With the WorkForce Suite and its usability, it’s really been easy for us to promote the idea of being a fan of the systems we use and the benefits they bring to employees.”
MLSE Reduces Unplanned Overtime by 60% and Gains 176% ROI within 5 Years
Learn More
— Alice Millichamp, Retail Operations
Manager
“We needed a standalone app that
we could easily upload content to. Something where people could interact with the content and not feel like they were doing a task for work but using one of the social media
apps that they enjoy logging into every day.”
Kurt Geiger Opens Line of Communication with Store Teams for On-Brand Visual
Merchandising
Learn More
— Thiago Rigo, Retail Director – Online
& Stores for Global Partner Markets
“We went from having virtually no communication between teams to having one core, unified communication channel that connected our DTC visual merchandising, marketing and operations groups.”
Converse Fosters a Positive Brand Experience with Retail Partners Globally
Using Workforce Experience
Global Employee Experience Study
Study
Global Employee Experience Study
Study
Learn more
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Learn more
U.S. News & World Report’s Best Solution Provider for Large Enterprises: WorkForce Software was named the best enterprise workforce management solution provider for the exceptional value it delivers to its global enterprise customers, including some of the world’s largest brands.
Time and Attendance
Rostering
Employee Experience
Task Management
Absence and Leave
Universal Compliance
Data Capture
Universal Compliance
Task Management
Absence
and Leave
Employee Experience
Rostering
Data Capture
Time and Attendance
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality and usability of our solutions.
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Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
Click to View the Full Emotional Footprint
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Learn More
The Software Report's Top 25 HR Software Companies of 2024:
As the global HR market experiences a dramatic shift toward digitization, WorkForce Software is honored to be recognized for enhancing business efficiency in employee management operations.
Learn more
of customers plan to renew
their software license
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Learn More
The Software Report's Top 25 HR Software Companies of 2024: As the global HR market experiences a dramatic shift toward digitization, WorkForce Software is honored to be recognized for enhancing business efficiency in employee management operations.
Learn more
of customers plan to renew
their software license
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.