Expert Application Managed Services for WillScot
Expert Application Managed Services for WillScot
Greetings WillScot Team!
We are excited to explore the potential for our Application Managed Services (AMS) team to create a tailored services solution to compliment your WorkForce Software program team. We are pleased to offer you a unique blend of technical, functional, and program management resources to support your continued use of WorkForce solutions.
We hope you find this site’s resources, thought leadership, and services information useful as you evaluate our AMS offering. Scroll down the page or click on the sections in the top navigation to get the most from this experience.
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Absence Calendar – Multiple Assignment Support | Q4 2024
Mobile Time Off Request Management
Enter Time Off Request for Existing Absence Cases on Hub
Dismiss Time Off Request Assistant Cards
Time Off Request Assistant Approval Workflows
Vacation Bidding
Mobile Timesheet - Labor Distribution Display & Copy/Paste | Q3 2024
Mobile Timesheet Amendments & Labor Distribution Defaulting
Hub Acknowledge Exceptions
Desktop Timesheet Redesign
Click on any feature below to view more details.
Mobile Timesheet Approvals | Q2-Q4 2024
Exceptions Hub and Assistant Card Enhancements | Q3 2024
Exception Message Text Formatting | Q3 2024
Desktop Timesheet Approvals Redesign
Line Item/Over Time Approval
Hub Clock – Attestation Storage | Q3 2024
Clock Hardware Upgrade Handling
Hub Clock – Labor Distribution Defaulting
Clock – Multiple Assignment Support
Hub Clock – Kiosk Mode
Administrator Badges for Clock Manager
Hub Clock – Offline Clocking
Hardware Automated Upgrades
Job - New Modify Schedule Screen
Job – Costing of Schedule
Job – Schedule Breaks
Fairness & Availability
What-if Scenarios
Schedule Approval Process
Shift Bidding
Demand - New Editor Schedule Screen
Group Calendar
Expandable/Collapsible Assistant | Q3 2024
Single Task Data Export (CSV) | Q3 2024
Direct Messaging Refresh
Suite/Experience Notification Preferences
Workday HCM Connector | Q3 2024
Oracle HCM Connector | Q3 2024
Time Off API | Q3 2024
Shifts API Extensions | Q3 2024
Bank Balances API Extensions
Time API Extensions
Time Off API Extensions
OData APIs
Labor Distribution API
Roles API
Job Status API
Shifts API
Incremental Update / Restart Performance Improvements | Q3 2024
Table Normalization | Q4 2024
Timesheet Calculation Performance | Q3 2024
Zero Downtime Updates
Screen Optimizations
Architecture Improvements
The information contained herein (“Product Roadmap”) is the confidential material of WorkForce Software, LLC (“WFS”) and may not be reproduced or transmitted in any form, or by any means, without the prior written consent of WFS. The Product Roadmap is intended to outline general product direction and is subject to change, in WFS’s sole discretion, without notice. The Product Roadmap is intended for information purposes only and may not modify or be incorporated into any contract with WFS. The Product Roadmap is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for WFS’s products remains at the sole discretion of WFS. WFS makes no warranties, express or implied, in this document or any information contained herein.
Demand – Absence Integration | Q3 2024
Vacation Bidding
Demand – Multi Task Shifts
Group Entry Redesign
Our dedicated team of experts don’t just support you. We partner, champion, and adapt alongside your team to make sure the investment you’ve made in our software delivers the value you expect.
By investing in AMS, you can ensure your workforce management software remains optimized, secure, and aligned with your evolving organizational needs, all while reducing the burden on internal resources. Through continuous process improvement and rapid response to business and regulatory requirements, AMS can be a critical component to maximizing your return on investment.
The WorkForce Software AMS team is uniquely positioned to help you maximize the value you receive from your workforce management solution. Our team brings many years of experience to act as a flexible extension of your in-house team, offering unmatched expertise for all your WorkForce solutions, immediate access to product teams, and industry best practices that can be leveraged to support your success.
Unlock the Full Potential of Your Software Investment
Our adaptable offerings support application administration, one-on-one mentoring, full configuration management, and consulting. We excel in phased implementations across locations and your continuously changing workforce management environment.
Custom Solutions
Collaborate with our expert product, support, and cloud teams to accelerate feedback loops and improve implementation and usage. Gain visibility with our product roadmap. Join our Early Adopter Program to provide input on and test new solutions.
Visibility & Accessibility
Our services extend to recommending potential system adjustments, staying updated on workforce management trends, and providing rigorous QA testing for system changes.
Consultation
We handle quarterly configuration and product releases, feature changes, and service requests, including post-upgrade enhancements.
Project Execution
We can manage all of your WorkForce Software solutions, including your time and attendance systems, clocks, and data collection to maintain up-to-date compliance.
System Administration
With deep knowledge of our solutions, we provide guidance on business, configuration, and compliance complexities, including implementation of rules to handle union and collective bargaining agreements and legislative requirements and changes.
Solution & Compliance Expertise
We Understand Your Complexity
Because our AMS team work so closely with customers over the lifetime of our relationships, we have gained a highly personalized and data-informed understanding of the best ways you can use our solutions given your unique workforce management practices.
WorkForce Software has developed a configuration complexity assessment calculator to evaluate and rank a customer’s configuration, ranging from very low to very high complexity. We use these insights to provide guidance to help you target cost and efficiency benchmarks, set ongoing realistic goals for your investment, and maximize software adoption and usage.
Investing in WorkForce Software AMS can lower costs, provide budget predictability, and improve your overall experience using WorkForce Software solutions. A case study of one of our most complex AMS customers showed significant savings.
The Value of Application Managed Services for WillScot
Shorter project duration
40%-50%
Less overall effort
30%
Less time spent on manual work
100 hours/month
Cost savings
$47,000
With deep knowledge of our solutions, we provide guidance on business, configuration, and compliance complexities, including implementation of rules to handle union and collective bargaining agreements and legislative requirements and changes.
Solution & Compliance Expertise
Education
Mentorship
Extension of Your Team
We’ve designed our AMS offerings to flex and scale based on how we can best support you.
Flexible Offerings That Adapt to Your Needs
Compliance Navigator
Product Roadmap and Releases
Early Adopter Program
We’re experts in your WorkForce Software solutions and can serve as your trusted advisor, helping you make the best decisions on how to meet your evolving business needs.
Because AMS works closely with other WorkForce teams, we have unique access to understand the capabilities of the latest product releases, compliance updates, and best practices of comparable customers. The answers you need are right at our fingertips and, by extension, at yours.
We can also enable your priority access to our Early Adopter Program and suggest specific EA programs that you could benefit from.
At WorkForce Software, putting our customers first is a core value—and makes us stand out as a valued, long-term partner dedicated to their success. Our AMS customers include complex global enterprise organizations with large, diverse employee groups, and their needs have a strong influence on our product strategy and solution investments.
Industry Leaders Are Speaking, and WorkForce Software Is Their Choice
“There really were no major challenges in the [WorkForce Software] implementation. It was a very seamless process. Additional team member visibility into team calendars to see who else would be out on planned absences was extremely helpful for us.”
Volkswagen’s Successful Road to WorkForce Software Implementation
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“We have saved so much time, automated many processes—things we could never have achieved otherwise. We are more efficient and accurate across
the business.”
Autoliv Finds Payroll Relief by Automating Time-Costly Processes
“There really were no major challenges in the [WorkForce Software] implementation. It was a very seamless process. Additional team member visibility into team calendars to see who else would be out on planned absences was extremely helpful for us.”
Volkswagen’s Successful Road to WorkForce Software Implementation
Learn More
Learn More
“We have saved so much time, automated many processes—things we could never have achieved otherwise. We are more efficient and accurate across
the business.”
Autoliv Finds Payroll Relief by Automating Time-Costly Processes
We were pleased to welcome you to this year’s VISION conference. As you drive your workforce management modernization forward, hear stories from customers who use AMS today and the benefits they’ve gained.
Explore Unforgettable Moments and Insights from VISION 2024
Visit Now
Take a look at these customer-exclusive highlights and consider joining us
for VISION 2025 in Phoenix, Arizona on May 5-8!
Explore Unforgettable Moments and Insights from VISION 2024
Visit Now
Learn more
The Software Report’s Top 100 Software Companies:
WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
See customer reviews
of customers plan to renew
their software license
97%
Info-Tech Releases Buyer Experience Report for WorkForce Software: Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
View WorkForce Software's Awards and Recognitions
We believe that true success is measured by the experiences and value we deliver to our customers, partners, and employees—and by how we continue to work together to lead the future of the modern workforce.
We are humbled and proud to be recognized as the #1 workforce management vendor year after year, not only from a product perspective but also as a company that our customers trust and want to do business with.
Trust in Our Future of Work
Your Success is Our Mission
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WorkForce Knowledge Center
Maximize the Power of Your Solutions with WorkForce Academy
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See What We Have Planned on Our Product Roadmap
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Master Operational Workforce Scheduling with Compliance Navigator
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An Urgent Call to Action for Employers in the WorkForce Software Global Experience Study
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Provide Input on Our Solutions with the Early Adopter Program
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Ready to Take the Next Step in Your WorkForce Journey?
We are here to meet with you, answer any questions, and continue to share how WillScot can realize optimal system performance with the right blend of application management services to create the best conditions for you to improve business results through optimal workforce management practices.
Contact Robert Glatt, WillScot's Account Relationship Manager at WorkForce Software
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Complexity
Offerings
Customers
Why WorkForce
Knowledge Center
Contact
Maximize Your Software Investment With the Partner You Can Trust
“When we moved on to the web clocks, we didn’t want it to be a simple yes or no; we wanted employees to give us nuances. We decided to rely on LD tables to make that happen. Our AMS team brought to us what they had seen another customer do, and we were very excited about implementing. I’m pretty pleased with the results.”
“It’s been really key for us to have our internal staff that can make basic system changes. We also rely on AMS and their support for more of our complex configuration needs. We’ve worked really great with AMS and their mentoring opportunities. We’ve found that happy medium, and it’s great to have that partnership.”
See More of Our Customers’ Success Stories
“The AMS team is streamlining WestRock’s requirement gathering by standardizing BRDs, setting up a requirements repository tool, and reducing manual processes, leading to cost and effort savings.”
See More of Our Customers’ Success Stories
Customer Community
Your Success, Our Mission
The WorkForce Academy
You can leverage the AMS team's expertise to help you make data-driven decisions about new system changes, and identify areas where you can get more value from your solutions.
We will help curate the best set of training courses available on the WorkForce Academy, which offers continuous learning to our customer community. With the right blend of ongoing live and on-demand training, software expertise, and efficient skill-building, you can unlock the full potential of your WorkForce solutions.
How to Harness AI in People Operations
Data Capture and Clocks
Our Team Offerings
Dedicated to serving your business needs, the WorkForce AMS team can provide you with access to experts who specialize in our solutions, offering comprehensive support for application administration and full configuration management.
Our unparalleled expertise extends to assisting your internal team in maintaining all WorkForce products, including clocks. Leveraging our extensive experience with numerous customers, we conduct rigorous testing of system changes and configurations so that everything works as expected and your employees get paid accurately.
Our adaptable offerings support application administration, one-on-one mentoring, full configuration management, and consulting. We excel in phased implementations across locations and your continuously changing workforce management environment.
Custom Solutions
Collaborate with our expert product, support, and cloud teams to accelerate feedback loops and improve implementation and usage. Gain visibility with our product roadmap. Join our Early Adopter Program to provide input on and test new solutions.
Visibility & Accessibility
Our services extend to recommending potential system adjustments, staying updated on workforce management trends, and providing rigorous QA testing for system changes.
Consultation
We handle quarterly configuration and product releases, feature changes, and service requests, including post-upgrade enhancements.
Project Execution
We can manage all of your WorkForce Software solutions, including your time and attendance systems, clocks, and data collection to maintain up-to-date compliance.
System Administration
With deep knowledge of our solutions, we provide guidance on business, configuration, and compliance complexities, including implementation of rules to handle union and collective bargaining agreements and legislative requirements and changes.
Solution & Compliance Expertise
By investing in AMS, you can ensure your workforce management software remains optimized, secure, and aligned with your evolving organizational needs, all while reducing the burden on internal resources. Through continuous process improvement and rapid response to business and regulatory requirements, AMS can be a critical component to maximizing your return on investment.
The WorkForce Software AMS team is uniquely positioned to help you maximize the value you receive from your workforce management solution. Our team brings many years of experience to act as a flexible extension of your in-house team, offering unmatched expertise for all your WorkForce solutions, immediate access to product teams, and industry best practices that can be leveraged to support your success.
Unlock the Full Potential of Your Software Investment
Trust Our Experts with Your Ongoing System Administration
Investing in WorkForce Software AMS can lower costs, provide budget predictability, and improve your overall experience using WorkForce Software solutions. A case study of one of our most complex AMS customers showed significant savings.
The Value of Application Managed Services for [Customer Name]
Shorter project duration
40%-50%
Shorter project duration
40%-50%
Less overall effort
30%
We’ve designed our AMS offerings to flex and scale based on how we can best support you.
Flexible Offerings That Adapt to Your Needs
Data Capture and Clocks
Our Team Offerings
See a rapid return on investment by reducing payroll processing errors and overtime costs and planning more accurate workforce utilization with SAP Time and Attendance Management by WorkForce Software.
SAP Absence and Leave by WorkForce Software
SAP Forecasting and Scheduling by WorkForce Software
SAP Time and Attendance by WorkForce Software
How to Harness AI in People Operations
Customer Community
Your Success, Our Mission
The WorkForce Academy
As your dedicated team, we provide you with access to experts who specialize in our solutions, offering comprehensive support for application administration and full configuration management. Our expertise extends to assisting your IT team in maintaining all WorkForce products, including clocks. Leveraging our extensive experience with numerous customers, we conduct rigorous testing of system changes and configurations so that everything works based on your expectations and your employees get paid accurately.
Compliance Navigator
Product Roadmap and Releases
Early Adopter Program
As your dedicated team, we provide you with access to experts who specialize in our solutions, offering comprehensive support for application administration and full configuration management. Our expertise extends to assisting your IT team in maintaining all WorkForce products, including clocks. Leveraging our extensive experience with numerous customers, we conduct rigorous testing of system changes and configurations so that everything works based on your expectations and your employees get paid accurately.
At WorkForce Software, putting our customers first is a core value—and makes us stand out as a valued, long-term partner dedicated to their success. Our AMS customers include complex global enterprise organizations with large, diverse employee groups, and their needs have a strong influence on our product strategy and solution investments.
Industry Leaders Are Speaking, and WorkForce Software Is Their Choice
“The AMS team is streamlining WestRock’s requirement gathering by standardizing BRDs, setting up a requirements repository tool, and reducing manual processes, leading to cost and effort savings.”
“It’s been really key for us to have our internal staff that can make basic system changes. We also rely on AMS and their support for more of our complex configuration needs. We’ve worked really great with AMS and their mentoring opportunities. We’ve found that happy medium, and it’s great to have that partnership.”
Visit Now
Explore Unforgettable Moments and Insights from VISION 2024
Take a look at these exclusive highlights and consider joining us for VISION 2025 in Phoenix, Arizona!
Visit Now
We were pleased to welcome you to this year’s VISION conference, bringing together the largest community of customers, partners, and WorkForce experts. As you drive your workforce management modernization forward, hear stories from customers who use AMS today and the benefits they’ve gained.
Explore Unforgettable Moments and Insights from VISION 2024
View WorkForce Software's Awards
and Recognitions
Learn More
The Software Report’s Top 100 Software Companies: WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
See Customer Reviews
2024 Big Innovation Award: WorkForce Software’s WorkForce Suite is honored to be recognized in the technology category as a product bringing new ideas to life through innovation.
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix: For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
We believe that true success is measured by the experience and value we deliver to our customers, employees, and partners and by how we continue to work together to lead the future of work. We are humbled and proud to be recognized as the #1 workforce management provider year after year—not only from a product perspective but also as a company that our customers trust and want to do business with.
Trust in Our Future of Work
Contact Jim Day, Hanes Brands’ Account Executive at WorkForce Software
Our dedicated team is ready to meet with you, answer any questions, and further illustrate how Hanes Brands can unlock greater and faster ROI with our best-of-breed solution. Our scalable, secure, and global modern workforce management platform is ready to support your efforts in building a sustainable, quality workplace where your associates can thrive, and your customers can experience true comfort.
We Share Your Commitment to Quality and Innovation
Maximize Your Software Investment with the Partner You Can Trust
Scroll over the icons to read more
View WorkForce Software's Awards and Recognitions
We believe that true success is measured by the experiences and value we deliver to our customers, partners, and employees—and by how we continue to work together to lead the future of the modern workforce. We are humbled and proud to be recognized as the #1 workforce management vendor year after year, not only from a product perspective but also as a company that our customers trust and want to do business with.
Trust in Our Future of Work
Get the full report
Top Leadership Position in the 2024 WFM Value Matrix
For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
See customer reviews
Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Info-Tech Releases Buyer Experience Report for WorkForce Software
of customers plan to renew
their software license
97%
Learn more
WorkForce Software is honored to be placed in The Software Report's Top 100 Software Companies of 2023, reflecting our dedication to innovation and customer satisfaction.
The Software Report’s Top 100 Software Companies
Get the full report
For the tenth year running, Nucleus Research named WorkForce Software as the leading workforce management vendor for the value, functionality, and usability of our solutions.
Top Leadership Position in the 2024 WFM Value Matrix
See customer reviews
Real users share what they think about working with WorkForce Software and rate us the #1 trusted workforce management solution provider.
Info-Tech Releases Buyer Experience Report for WorkForce Software
Complex Formulas to Automate Business Rules
Custom Calc Stage Automated Accruals
Custom Leaves
JavaScript Invocations
Multiple Assignments
PROSPECT NAME is in our most complex tier, “Very High Complexity” because you leverage:
WorkForce Software has developed a configuration complexity assessment calculator to evaluate and rank a customer’s configuration, ranging from very low to very high complexity. We use these insights to provide guidance to help you target cost and efficiency benchmarks, set ongoing realistic goals for your investment, and maximize software adoption and usage.
PROSPECT NAME is in one of our most complex tiers, “High Complexity” because you leverage:
“When we moved on to the web clocks, we didn’t want it to be a simple yes or no; we wanted employees to give us nuances. We decided to rely on LD tables to make that happen. Our AMS team brought to us what they had seen another customer do, and we were very excited about implementing. I’m pretty pleased with the results.”
- A large commercial and residential real estate organization
“When we moved on to the web clocks, we didn’t want it to be a simple yes or no; we wanted employees to give us nuances. We decided to rely on LD tables to make that happen. Our AMS team brought to us what they had seen another customer do, and we were very excited about implementing. I’m pretty pleased with the results.”
- A large commercial and residential real estate organization
Register Now
May 5 - 8, 2025 | Phoenix, Arizona
The Premier Modern Workforce Management Event
View the VISION 2024 Experience
May 5 - 8, 2025 | Phoenix, Arizona
The Premier Modern Workforce Management Event
Register Now
View the VISION 2024 Experience
Get Involved
Provide input into the design of our solutions with your needs in mind
Early Adopter Program
View Here
See what we have planned to advance your workforce management
WorkForce Software Product Roadmap
Get Involved
Provide input into the design of our solutions with your needs in mind
Early Adopter Program
View Here
See what we have planned to advance your workforce management
WorkForce Software Product Roadmap